Business intelligence
and analytics for
bus networks

Turn data into action across your operations.

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Your data is there. It just isn’t joined up 

Bus operations generate data all day, from vehicle tracking to passenger demand and service performance. But it sits across different systems and doesn’t give you a clear view of what’s happening. So your teams spend time pulling reports instead of acting on issues. Trapeze’s Business Intelligence and Analytics platform brings this data together into one trusted viewFrom there, problems and opportunities are easier to spot. 

Too much time spent working it out

Your control teams and planners spend time working out what’s happening across the network, pulling data together from different sources every day. Bus operations produce large volumes of data, but it doesn’t come together in one clear view. Instead, it sits across control systems, planning tools and passenger information platforms, making it harder to see how services are running. To fill the gaps, teams rely on manual reporting and spreadsheets to build a complete picture, with limited flexibility to explore the data themselves. This makes it difficult to track performance, analyse demand trends, and see where services are falling behind. The data is there to support better decisions, but without the right tools, it takes time and effort.

Where operators, fares and data collide

Bus networks rarely run in isolation. That means journeys can involve multiple operators, different fare types and high ticket volumes across channels. While integrated ticketing makes travel easier for passengers, it makes revenue harder to manage. Authorities need to deal with complex fares, meet transparency requirements, and avoid disputes, often working with data spread across different systems. There isn’t always a clear way to bring it together.

See what matters, sooner

Trapeze gives transport authorities a structured, reliable base that’s ready to use from day one. It’s organised around how your bus services run, so data is set up for reporting and analysis from the start.

This data then feeds directly into Power BI dashboards and reports, where control teams and planners can access live information, track performance, and explore data without relying on manual reporting.

Predefined reports cover key areas of your bus operation, including:

  • Unoperated and productive mileage
  • Service performance and service quality
  • Travel times and reliability
  • Bus usage and operational activity
  • Passenger demand
  • Incidents and disruptions.

Each report shows how services are running, where performance is falling behind, and what needs attention. As data builds over time, patterns become clearer, making it easier to plan services and respond to changes in demand.

More data just creates more reports

More data doesn’t mean better decisions. Without structure, it just creates more reports, more time spent analysing, and less clarity on what to do next. Teams end up looking back at what happened instead of staying ahead of what’s coming.

Poor inputs lead to bad splits

In many bus networks, revenue is still calculated using incomplete or operator-reported data. That makes it hard to reflect how passengers actually travel—and harder to stand behind the results. As networks become more integrated, these gaps become more visible, increasing pressure on authorities to produce allocations that are accurate, defensible, and not open to manipulation.

Make better decisions, faster

Faster decisions come from having clear, reliable data across your operations. 

You have a clear view of service performance, delays, and passenger demand as they happen. Routes that are on time and those falling behind are easy to identify.

Problems are visible early, so your control teams don’t have to piece together what’s happening. They can see how services, drivers and controllers are performing in real time and deal with delays before they spread.

Manual reporting and spreadsheets are replaced with automated outputs. 
More time is spent managing services instead of preparing information.

Information is consistent across teams, without conflicting reports. 
No need to recheck figures or question what’s correct.

Changes in passenger numbers and service reliability are easy to track over time. 
Patterns across routes and services become clearer.

Decisions on routes, schedules and operations are based on reliable data. The same data supports contract management and operator payments through mileage, service and performance reports.

Features built into the platform

Trapeze’s Business Intelligence and Analytics platform brings together tools for structuring data, reporting and analysis. 

Operational data is organised into a defined data model designed around bus services, including performance, passenger demand, and network activity.

Data from control systems, planning tools, passenger information platforms and ticketing systems comes together in one place.

Interactive dashboards and reports are delivered through Microsoft Power BI, providing access to operational data in a visual format. Teams can explore data and build their own reports, reducing the need for manual reporting.

A library of reports is available, covering areas such as service performance, travel times, vehicle use, passenger demand, reliability, and incidents.

Data is used to spot trends and identify unusual patterns. It also supports forward planning.

Users can create and customise their dashboards and reports using the available data models and reporting tools.

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What authorities say

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John Doe – Chief Executive of
Public Transport,
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