ITS integration

Planning to operations, all in one place.

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One operation, many moving parts

Running buses effectively relies on several systems. Planning tools set timetables. Onboard systems track vehicles. Passenger information keeps passengers updated. And ticketing systems record fares. They all do different jobs, but they need to work together to keep buses on time.  With Trapeze, transport authorities can manage everything in one place. 

Too many systems, no clear view

Over time, cities end up with multiple bus systems from various vendors. Each system works in isolation and doesn’t always share data. That makes it hard for you to see what’s happening across your network. It doesn’t stop there, though. You also deal with traffic systems, city infrastructure and other external services. Buses feed into these systems too, sending data back through displays, sensors and cameras to your control centre.

Where operators, fares and data collide

Bus networks rarely run in isolation. That means journeys can involve multiple operators, different fare types and high ticket volumes across channels. While integrated ticketing makes travel easier for passengers, it makes revenue harder to manage. Authorities need to deal with complex fares, meet transparency requirements, and avoid disputes, often working with data spread across different systems. There isn’t always a clear way to bring it together.

Control, vehicles and data working together

Trapeze connects planning systems, control centres, buses and external systems. Timetables and duties feed in from planning and scheduling, while onboard systems share data from buses as services run. Passenger information feeds into the same flow through standards such as SIRI and GTFS. In the control centre, teams can monitor schedules, routes and duties. At the same time, onboard systems – including displays, ticketing equipment and sensors – send live updates in real time. Traffic systems and city infrastructure are integrated as well, helping services stay on time and respond to changing conditions. This creates a clear view of the network, so services can be managed as they operate.

When systems don’t line up

Running bus services depends on multiple systems working together – scheduling, ticketing and traffic all need to stay in sync across buses and control centres. If there’s no integration, data no longer matches. Teams spend extra time checking schedules, reconciling differences and working around gaps between systems. That leads to inefficiencies, higher operating costs and more service disruptions. Factors that make it harder for you to deliver a consistent and reliable passenger experience.

Poor inputs lead to bad splits

In many bus networks, revenue is still calculated using incomplete or operator-reported data. That makes it hard to reflect how passengers actually travel—and harder to stand behind the results. As networks become more integrated, these gaps become more visible, increasing pressure on authorities to produce allocations that are accurate, defensible, and not open to manipulation.

Run services with fewer gaps

Thanks to Trapeze, planning, control and buses work together. Give your team a clearer view across services, operators and the network, so that services can run more reliably.

For transport authorities

  • Avoid vendor lock-in and reduce costs
  • Integrate systems more easily
  • Upgrade or change suppliers flexibly
  • Share data to improve operational efficiency
  • Future-proof investments with scalable systems
  • See a clear view across services and operators

Support smart city and multimodal networks

For transport operators

  • Monitor operations across planning, control and onboard systems
  • Coordinate scheduled services with live operations
  • Respond faster to disruptions with real-time data

Reduce complexity across systems and data

For passengers

  • Experience seamless journeys across modes and services
  • Access more accurate and reliable real-time information
  • Encounter fewer disruptions with better coordination

Enjoy improved overall travel experience

Systems in sync, services on track

Trapeze connects planning, control, buses and external systems to ensure services run as they should. Schedules, duty assignments and passenger information flow through the ITS, giving teams a single view of operations and fare data.

Routes, timetables, bus blocks and driver duties are integrated with the ITS, giving control centres real-time access to schedules and duties each day.

Buses connect with traffic signals and city infrastructure. This helps services stay in step with road conditions and traffic control.

Fare collection devices connect to control centres, so ticket validation and fare data are available across the system.

Passenger displays, ticketing equipment, sensors, driver terminals and cameras work together on the bus and share data with the control centre.

Data on bus performance, driver behaviour, energy use and bus condition is captured and sent to one place, where operators can monitor and analyse it.

Both conventional and electric fleets are tracked in real time, including battery status, charging and vehicle readiness for daily service.

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What authorities say

The major iBus project entails data and voice connections for the world's largest AVLC solution. Implementation of the project would not have been possible without the know-how, support and commitment of our main partner Trapeze.

Paul Fitzpatrick, Technical Services Group,
Transport for London

Explore Resources

ITS Evaluation Guide

Want to know what good looks like across planning, fares and network control? The ITS Evaluation Guide gives you the full picture - so you can ask the right questions and make the right decisions for your network.