Multi-operator management
of bus networks
One system for contracts, performance and payments.
Explore the solutionDifferent operators, different ways of working
To deliver an integrated, passenger-focused network, transport authorities oversee the system. Multiple operators then provide services under clear contracts, performance targets, and payment frameworks. Keeping track of what’s delivered, claimed and paid requires a clear view of what’s happening. Trapeze brings operational data, contracts and financials together, so transport
Complexity is costing you control
Many teams still rely on manual processes, working with data that isn’t always consistent or up to date. Maintaining control becomes harder. So does meeting compliance requirements and ensuring transparency.
Move beyond manual, fragmented processes
Managing multiple operators makes it harder to stay in control of contracts, performance and payments.
Trapeze’s multi-operator management system brings structure to contracts, service delivery and payments. Contract terms,
performance targets and payment rules are defined once, then applied consistently across all operators.
As part of Trapeze’s ITS ecosystem, operational data feeds directly into contracts, so delivered services can be checked
against what was planned and agreed. This information is then used to calculate subsidies and payments,
with adjustments for missed trips, delays or non-compliance.
At its core is the Trapeze Claims Processing System (CPS), the only established solution of its kind.
Using real operational data from our ITS solution, Trapeze CPS validates operator claims against contract rules and performance.
Discrepancies are flagged early, giving you a clear record of how payments are calculated.
Payments errors erode trust
Connected planning across your bus network
Trapeze fare devices help you move passengers faster and manage fare collection more reliably.
Move passengers through faster
Validate tickets in milliseconds at buses and stations, helping passengers move through the network even at peak times.
Protect revenue at every stage
Reduce fare evasion and ensure fares are validated accurately with gates and inspector devices.
Accept more ways to pay
Support QR codes, smart cards and mobile payments, making it easier for passengers to use your network.
Reduce downtime across your network
Reliable hardware reduces failures and maintenance demands, helping services run without disruption.
Track ticketing activity in real time
Capture and feed data into central systems in real time, giving you a clear view of usage and revenue.
Extend access beyond stations
Enable agents and retail partners to sell tickets and load value, expanding access for passengers.
Watch our 2-minute explainer videoLeading Benefits
Streamline and automate the entire claims lifecycle with Trapeze Claims Management
Seize control of payments and performance
Our multi-operator management system shows you what’s been delivered, what’s been claimed and what should be paid across your bus network.
Know what you’re paying for
Base payments on actual service delivery, not assumptions or estimates, giving you a clear view of where public funds are going.
Reduce disputes between operators
Use consistent rules and verified data to minimise disagreements over payments, so everyone works from the same set of numbers.
Keep control of contracts and performance
Track what’s delivered against what was agreed without relying on manual checks. This makes gaps and missed targets easier to spot.
Spend less time on manual processes
Replace spreadsheets and reconciliation with automated validation and calculation, reducing time spent checking, correcting and reworking data.
Manage growing networks without added complexity
Handle more operators, routes and data without increasing workload, while maintaining control as your network expands.
The engine behind the system
A single set of rules links contracts, service delivery and payments.
Contract and performance configuration
Contract terms, performance targets and payment rules defined once and applied consistently across operators, so different agreements can be managed within one system.
Service delivery verification
Planned and delivered services are compared using operational data from the ITS system, linked directly to contracts to provide a clear record of what actually ran.
Subsidy and payment calculation
Payments are calculated from actual service delivery, with adjustments for delays, missed trips and non-compliance, ensuring contract rules are applied consistently.
Claims validation and processing
Operator claims are checked against contract rules and performance using the Trapeze Claims Processing System, with discrepancies identified as they occur.
Audit trail and reporting
A clear record of calculations and decisions, supporting transparency and compliance, with full traceability for audits and reviews.
What authorities say
The LTA is absolutely thrilled by the results of the Bus Contracting Model. Bus customer satisfaction ratings are through the roof and are well over 90%. Because we took the revenue and asset risks away from the operators, all they need to do is turn up and operate their services well. We are now in full control of service decisions and what is best for Singaporeans.
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