Passenger information you can
trust

Keep passengers moving, not waiting.

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 Connected passenger information from start tfinish

Passengers rely on up-to-date information at every stage of their journey. When updates are accurate and consistent, your service is easier to use and understand. Delivering real-time information across buses, stops and mobile channels keeps everything aligned.  Trapeze connects these touchpoints, giving you control over how passenger information is delivered and experienced across your bus services. 

Too many gaps, not enough control

Even with real-time tracking, information can be unreliable when connectivity is poor or onboard systems fail. Buses may appear on apps or displays but still arrive late or not at all. Information is spread across different systems that don’t always connect, making it hard to keep everything consistent. As more digital channels are added, these gaps are exposed quickly.

Passengers are left abandoned at stops, and your teams are pulled away from running services. Getting this under control depends on having the right systems in place.

One source of truth, everywhere that matters

With Trapeze, updates move with your services. So what passengers see is what they get. Arrival times are derived at in one central system, comparing where each bus actually is with the timetable. The predictions update automatically as buses move and feed every channel. That means passengers see times that match what’s really happening on the road. It’s this real-time visibility that makes Trapeze different from standalone tools. From there, information is pushed across every passenger touchpoint, from onboard displays and stops to mobile apps and journey planners. Wherever it appears, it stays consistent, without gaps between systems or channels.

Tracking your buses is not enough

Knowing where your buses are doesn't mean you know when they'll arrive. Many systems stop at tracking, which can create a false sense of accuracy.

But even when a bus is visible on a map, it can still be delayed, stuck in traffic, or out of position along its route.

Without turning that data into reliable arrival times, passengers are left to interpret it themselves. And they’re left standing around, waiting.

Next-level arrival time prediction

Consistently accurate ETA predictions are generated by combining live bus data, route progress, historical travel patterns and traffic conditions in a system that is continuously recalculating.

Real-time vehicle position

Each bus continuously sends its location, speed and progress back to the system. This gives a live view of where every bus is and how it is performing across the network.

Route progress monitoring

The system tracks how far each bus has travelled along its route and how much distance remains. This is used to calculate how long it will take to reach upcoming stops.

Historical travel time analysis

Past journey data is used to understand how long different parts of a route typically take, including peak periods, quieter times and seasonal changes.

Adaptive prediction algorithms

Arrival times are calculated using a combination of live vehicle data, recent journey conditions, historical patterns and timetable data. These inputs are continuously balanced to maintain accuracy as conditions change.

Integration with traffic information systems

Traffic conditions, incidents and roadworks can be fed into the system to adjust predictions in real time, helping reflect delays as they happen.

Continuous prediction updates

As buses move, arrival times are constantly recalculated and updated across all passenger information channels, ensuring the latest information is always shown.

Make travel reliable for every passenger

Trapeze turns data into action, giving authorities and operators the information they need to run services more effectively.

 For passengers

Passengers see real-time updates they can trust, helping them plan their journeys .

Reliable, clear information reassures passengers that buses will arrive as expected, making them more likely to use public transport.

Coordinate transfers and multi-leg journeys with information that works together across buses, stops, and apps.

Updates during delays or service changes let passengers make decisions quickly and avoid unnecessary waiting.

For operators

Operators see every update, timetable, and vehicle location at a glance, making decisions faster and more reliable.

Trapeze aligns schedules and updates so services run smoothly, avoiding conflicts and delays.

Consistent, accurate updates mean passengers are less likely to encounter confusion, easing operational strain.

Monitor delays, vehicle positions, and network flow to respond proactively and improve overall service.

For transport authorities

Bring buses, trains, and other services together so everything works as one seamless network. Trapeze keeps schedules and updates aligned across the city. 

Passengers see the same updates at stops, on vehicles, and in apps, making the network feel reliable and easy to use.

Clear and accurate information builds passenger confidence, encourages more trips, and strengthens the network’s reputation.

Features that make journeys smarter and smoother

Everything works together to deliver accurate, consistent passenger information across your network. 

Each bus sends its location, speed and progress as it moves along the route. Control sees exactly where it is and how it’s running.

The system tracks how far each bus has travelled and what remains on the route. From there, it works out how long it will take to reach upcoming stops.

Past journey data shows how long each part of the route typically takes. Peak periods, quieter times and seasonal changes are all factored in.

Arrival times are calculated using live vehicle data, recent conditions, historical patterns and timetable data. As conditions change, the balance shifts to keep predictions accurate.

Traffic conditions, incidents and roadworks feed into the system. Predictions adjust in line with what’s happening on the road.

As buses move, arrival times are recalculated and pushed across every channel. What passengers see stays aligned wherever they check.

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What authorities say

This deployment will improve service quality by providing real-time passenger information to SOTRA commuters. Trapeze will help SOTRA to greatly improve the Ivorian population's mobility.

Meité Bouake, Director General,
SOTRA Abidjan

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ITS Evaluation Guide

Want to know what good looks like across planning, fares and network control? The ITS Evaluation Guide gives you the full picture - so you can ask the right questions and make the right decisions for your network.